The course contains 24 units of one hour each and is easy to use. The 24 units are grouped into ten thematic modules. It could be finished in 3 days or; tutoring one hour lessons 3 times a week can be covered in two months.
People from all around the world work in this glamorous hotel industry and English is most common language. Customer service is a critical factor for success in this industry. However, 50% of the employees in this industry do not speak English, leaving customer service in a gaping hole.
English for hospitality covers a range of work areas– hotels, restaurants, travel agencies– and focuses on the employees dealing with customers in a variety of typical situations.
The course develops all four skills: listening, speaking, reading and writing, but places particular emphasis on getting students to carry out realistic and engaging communicative tasks.
Greeting guests and making them welcome
Answering all questions
How to deal with demands and deliver it
Showing all hotel facilities
Explaining different services
Asking them how can I make it better
Train all your staff from Door Man, Bell Staff, Reception Desk, Reservation Staff, Bus Persons, Room Service, House keeping, Maître Dee, Hostess, Bar Tenders, Waiters, Supervisory and Management…
These topics are covered in the training:
